AI Chatbot: Answers, Then a Human
What happens to the enquiry that arrives at 11pm? A bot can answer it. The question is what happens next.
A bot that cannot hand over is a wall with a chat icon on it.
Most customers do not mind talking to a bot. They mind being trapped by one. So the handover is the first thing we design, not the last: the moment a question falls outside what the bot knows, a person picks it up with the whole conversation already in front of them.
And it only answers from your material — your policies, prices and product information — rather than from whatever a general model has absorbed about your industry.
Where it earns its place
The same twelve questions
Opening hours, shipping times, sizing, returns, whether you deliver to their city. High volume, zero judgement required, and currently eating your team’s morning.
After hours
The enquiries that arrive at 11pm and go cold by the time anyone reads them. An answer at 11pm keeps the sale alive.
Qualifying
Collecting what your salesperson would have had to ask anyway, so the first human conversation starts further along.
Order status
Where is my order — answered from your real data rather than by someone checking a dashboard on the customer’s behalf.
Where it lives
Your website
Instagram DM
Facebook Messenger
Inside your app
Beyond the Chatbot
This works harder alongside
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